Hire $15/hr
Support Engineer

Remote Infrastructure Management

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With our 24*7 remote IT support, you can have your IT infrastructure stable and secured. We ensure our clients get a good time to focus on their other business areas while we take care of their critical IT infrastructure needs.

We help businesses to resolve incidents quickly in less time while offering cost-effective IT support. Our remote IT services cover below mentioned IT components:

  • Applications – L1 – L3 tech support (Application development, Infrastructure maintenance, regular penetration testing).
  • Websites and web portals- Website monitoring, email services, hosting resources, etc.
  • Data storage and Database- database design, database configuration, and administration, database implementation, Regular data back, storage disaster recovery, vulnerability assessment).
  • On-premise data centers – monitoring of data center infrastructure vulnerability scanning and assessment and on-time compliance review and reporting.
  • Networks – regular network monitoring, vulnerability assessment, stress testing, remote desktop access, and event log monitoring.
  • Workstations – L1 and L2 support, User administration, user software setup and installations, Malware removal, software configuration and regular software updates, regular penetration testing, and vulnerability assessment.
  • Cloud services – (Iaas, PaaS, SaaS), cloud service deployment, cloud usage optimization, cloud service management, cloud performance tuning, and proactive monitoring to minimize downtime.

Now, you must have a question about the timings of our Remote support, and we understand your concern about this. Please find the timings on each case below:

Response time

Less than a minute for calls

Delivery time

4 – 15 hours

Support time

24*7 as per your time zone and business hours

Why should you trust BassanTech?

  • We have a certified and experienced team of IT experts who make sure to implement projects within the expected customer’s budget, time, and quality.
  • We understand that data security is most important for you and with our 24*7 security monitoring, we ensure your sensitive data is safe from any unsolicited third parties.
  • We do regular threat analysis and prevention for a high level of data protection.
  • We offer flexible pricing offer (price per ticket, a subscription fee) to our clients.
  • Our cyber security experts have sound experience in security consulting and penetration testing.

Have you gotten a doubt about what technologies we support? You just name it and our respective technology expert will be there to work. Below are the technologies supported by us:

Windows PC

AppAssure Backups

Cisco Network Devices

Active Directory


Linux/Unix Platform

Exchange Server



Symantec Backups

MAC/Android Platform

SQL Server

Share Point

Storage (SAN)

Virtualization, etc.

Get your quote today and you can get it by dropping us your query at