24*7 Help Desk Support
We understand the complexity of your business along with the reason you approached us. Our Help desk support service has been proven as a winning option at flexible pricing. We take the burden of your client’s help desk requirements and satisfy their queries and concerns. Your reputation is ours and our talented team always upholds it at the top.
Let our certified help desk team experts take care of your customer’s chat and provide them with the best solution to their issues or concerns. We have proven track of meeting our customer’s expectations with our broad understanding of different business models across industries like IT, retail, banking and finance, Healthcare, Aviation, and many others. We provide white-labelled help desk services under your MSP brand with resolutions to different skill-level users, from neophytes to experts. With sound experience in ITSM, we work as per the ITIL principles and provide different levels of white label and system integrations. We leave no room for unseen, unattended or misguided any ticket. Our quick service ticket resolutions are the reason why we are ranked among the top ones in the market.
Are you now wondering how secure would be your client’s data? We have covered you here as well. We guarantee 100% security of your client’s data. We have a good number of happy and satisfied global clients who have been with us for a long time now.
you can rely on us with our variety of below-mentioned world-class 24*7 help desk support:
You can also get your service customized as per your need. Our pricing structure works as per the help desk services your business needs.
Now, let us give you a glance at what our help desk services for MSPs include-
You can rely on us with our variety of below-mentioned world-class 24*7 help desk support:
- We provide a single point of contact by creating and maintaining a 24*7 private label help desk for your customers.
- Our help desk team works as per well-defined SOPs (systematic operating procedures) created.
- We also create aknowledge base that our help desk team uses for quick ticket resolution and we also update it with the latest resolved issues.
- We also create self-support materials that can be used by end users to handle issues independently.
- We check your customer’s feedback to learn their satisfaction level with our services.
Below are the tools and technologies we support:
Please write us at info@bassantech.com to get an estimation of your required service. We are happy to hear your requirement and offer you result-oriented services that will boost your business brand.